Inmates are in prison for a reason and they are there to be punished. The lose a lot when they are in jail, but some jails allow the inmates to participate in simple pleasures that make life in a prison more comfortable. They are not going to necessarily get the best treatment, but they will be able to have some things that they wouldn’t have otherwise. Securus is the company that has made this all possible through the use of phone calls, emails, and commissary and, now, grievance programs that allow inmates to complete forms all in one easy step.
Securus has streamlined the process by which inmates communicate the problems that they have while they are in prison. It is easier for inmates to talk about the problems that they have when they are able to do so on an automated form. They do not need to worry about passing complaints up the chain of command and can, instead, send their grievances to the right avenue the first time that they have it. It is something that makes jail a little easier for the people who are in prison and can help them feel better about the complaints that they have.
Securus knows that the key to having a successful jail term is to keep the inmates as comfortable as possible. While this may not always be easy to do, giving them small things like emails to loved ones as well as an easy way to talk about the problems that they have with the jail and the employees of the jail is yet another way that they can remain happier while they are in jail. It makes things easier for them and ensures that their complaints are getting read by the people who are able to fix the problems.